Shelden Healthcare – Your Caring Healthcare Equipment Supplier

choosing the right hoist

Over 92% Of Our 63 Reviews Are 5/5 Stars On Trustpilot

We use Trustpilot star ratings for our reviews because, in the words of their founder and CEO, Peter Muhlmann they are “more than just a rating, Trustpilot stars signify that a company has nothing to hide, loves its customers and shares our mission to create ever-improving experiences for everyone” and that’s us all over. At Shelden Healthcare, we care about every customer and every step along their journey from researching what products to buy, to delivering and installing those products at a time that’s convenient to them. We know that caring is a two way street, so we invited Trustpilot to reach out to our customers and ask them to review us, to see how we could help them better. However, almost all of our customers gave us the highest possible rating, so we want to thank you for recognising the hard work we put in.

Saving Money So Public Care Homes Can Get More Equipment For Their Money

Since we received Kieran’s review, we have realised that many other suppliers charge a lot more for their products. Based on this, we decided to start a sister company, Care Outlet, to provide all our best value items in one place, helping those who need high quality, low cost care equipment.

Going The Extra Mile For At-Home Care

Where possible, we go out of our way to give our customers unbeatable service. Our company is ran by people who have worked in healthcare their whole lives and understand that the healthcare equipment we provide is incredibly important to our customers. We know how much an order can mean to someone who needs a wheelchair, and problems with ordering are annoying no matter what is ordered, so when it comes to the vital healthcare equipment we sell, we do everything we can to help.

 

By Your Side Both Home And Away

We keep some of our care home equipment aside to allow customers to hire it when they need a temporary solution. That idea came from one of our customers, and we listen to every suggestion our customers tell us, so that we can provide services like care home equipment hire, installation or repair that help in any way imaginable. If you have an idea for a service or product we currently do not offer, we would love to hear it. Please call us on 0178 883 3294 and say you have a suggestion; it would make our day.

While We Cant Please Everyone, We Work Hard To Resolve Any Issues

Attentive Customer Service Between 9 am and 5 pm

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While we would like to offer 24 hour customer service, this is something we cannot currently offer while keeping the great prices customers expect from us and top quality customer service. We refuse to outsource our customer service to a low-cost Asian call centre, because many of the calls we receive require specialist knowledge and we pride ourselves on both knowledge and genuinely caring about the healthcare equipment we sell and the patients it all helps. As the reply states here, one of the managers of our small company has taken it upon themselves to answer any urgent customer service enquiries on their mobile phone, on 07412 111140. Please get in touch on our main service line if you have any questions between 9 am and 5 pm.

 

We Make Significant Changes Based On Feedback

Whenever we get a review, good or bad, we take the time to consider how we can implement those words to help all our customers better in the future. If you want to leave a review, go to https://uk.trustpilot.com/review/www.shelden-healthcare.co.uk and click “Write a review”. We look forward to hearing what you have to say!